Understanding Your NDIS Coordination of Supports Budget
Discover what coordination of supports NDIS funding covers, how hourly rates work, and how to track your plan budget. Speak with our local team.
Coordination of supports NDIS funding pays for an experienced coordinator to help you set up and maintain your approved supports. Where this funding is approved in your plan, your coordinator helps you connect with local service providers, establish service agreements, resolve service issues, and build your confidence to coordinate your supports over time.
Key Takeaways
Support coordination sits in your Capacity Building budget under Category 7 as a stated support.
Standard metropolitan rates are capped at $100.14 per hour and billed in 15-minute blocks.
Your funding covers direct meetings, phone calls, provider research, and report writing.
Providers cannot bill your plan for general business administration, internal meetings, or fixing their own mistakes.
You can change your coordination provider at any time by following the notice period stated in your agreement.
What Is Coordination of Supports NDIS Funding?
Coordination of supports NDIS funding is an allocation within your Capacity Building budget. Specifically, it appears under Support Category 7 (Support Coordination). This funding assists you in building the skills needed to coordinate your services and direct your own supports.
The National Disability Insurance Agency funds coordination of supports as a stated support. Stated supports are tied to a specific line item. You cannot move unspent coordination funds to pay for direct therapies or personal care workers. The guidelines outlined by the National Disability Insurance Scheme keep stated funds separate from your flexible budgets.
Using your coordination budget does not reduce your funding for core daily activities. Your core budget for assistance with daily living and community participation remains separate. Support coordination runs alongside your direct supports to help you manage your service agreements.
How Support Hours Are Calculated from Your NDIS COS Budget
NDIS plans display coordination funding as a total dollar amount rather than a set number of hours. To calculate your available hours, divide the total dollar figure by the official hourly price limit.
The standard metropolitan price limit for Level 2 coordination is $100.14 per hour, as outlined in the NDIS Pricing Arrangements and Price Limits. If your plan includes $5,000 for Level 2 support coordination, you have approximately 50 hours of support available across your plan period.
Price limits vary across support levels and geographical zones under the Modified Monash Model:
Level 1 Support Connection is capped at $80.06 per hour in standard metropolitan areas, $112.08 in remote areas, and $120.09 in very remote areas.
Level 2 Coordination of Supports is capped at $100.14 per hour in standard metropolitan areas, $140.19 in remote areas, and $150.21 in very remote areas.
Level 3 Specialist Support Coordination is capped at $190.54 per hour in standard metropolitan areas, $266.75 in remote areas, and $285.80 in very remote areas.
Coordinators record their time in 15-minute increments. A 10-minute phone call with a therapist rounds to 15 minutes (0.25 hours). Tracking these increments helps you pace your funding across the entire duration of your plan.
Legitimate Billable Activities for COS Support Coordination
Your coordinator provides both direct support and behind-the-scenes administration. Both types of work are billable when they relate directly to implementing and coordinating your funded supports.
Legitimate Billable Activities
Explaining your plan categories and showing you how your funding works.
Researching local service providers, checking intake availability, and making referrals.
Helping you negotiate and sign service agreements with therapists and support workers.
Organising multi-disciplinary case meetings so your care team stays aligned.
Resolving service disruptions, provider cancellations, and billing disputes.
Reviewing therapist progress reports and writing a support summary for your plan reassessment.
Coordinators can also claim provider travel when visiting you in person, provided this is agreed upon in your service agreement. Travel claims are capped at a maximum of 30 minutes each way in metropolitan and standard regional areas.
To see how our local team supports participants across Gosford, Wyong, and Davistown, visit our NDIS Support Coordination page.
What Coordinators Cannot Bill to Your Budget
The NDIS Quality and Safeguards Commission sets strict standards to protect participants from inappropriate billing practices. Providers cannot charge your plan for internal overheads or general business operations.
Prohibited Non-Billable Activities
Creating, checking, and sending their own business invoices.
Attending internal company meetings, team debriefs, or staff training days.
Correcting administrative mistakes or redoing work caused by provider error.
Marketing services or completing initial onboarding before a service agreement is in place.
Claiming travel fees for phone calls, email correspondence, or video appointments.
Coordinators cannot use coordination funding to deliver clinical therapy, counselling, personal care shifts, or plan management. If you require specialized mental health support, our Recovery Coaching team provides dedicated psychosocial guidance.
Managing Your COS NDIS Funding Across Your Plan
Coordinators should provide regular activity statements detailing each billed task, the date completed, the duration, and your remaining balance. Reviewing these statements helps prevent budget shortfalls prior to your plan review.
Managing Plan Transitions and Reviews
Around three months before your plan ends, your coordinator contacts your therapists, doctors, and support workers to gather outcome reports. They compile these clinical documents into a plan implementation report to help the NDIA assess your ongoing support needs.
You have the right to change providers if your current service is not meeting your expectations. Check your service agreement for the required notice period, which is typically between 14 and 28 days. Once notice is given, your existing provider finalises their billing and completes the handover to your new coordinator.
For participants from culturally and linguistically diverse backgrounds, our Multicultural Care services offer culturally safe navigation and communication support.
Frequently Asked Questions
Can I use coordination funding if my plan is NDIA-managed?
Yes. If your plan is NDIA-managed, you must use a registered NDIS provider who claims through the NDIS portal within official price limits. If your plan is plan-managed or self-managed, you may choose registered or unregistered providers.
What is the difference between Level 1, Level 2, and Level 3 coordination?
Level 1 Support Connection assists with basic community connections. Level 2 Coordination of Supports focuses on building complex service arrangements and resolving issues. Level 3 Specialist Support Coordination is funded for high-complexity or crisis situations requiring specialized case management.
Can a support coordinator pay my provider invoices?
No. Processing invoices and managing plan funds is the role of an NDIS plan manager or self-managing participant. A support coordinator assists with scheduling and service agreements but does not process payments.
Can a coordinator charge travel fees for an online video meeting?
No. Travel charges apply only to direct, in-person travel to meet you at a physical location. Charging travel time for phone calls or video appointments is not permitted under NDIS pricing rules.
Speak with Our Central Coast Coordination Team
Our local team helps participants and families across the Central Coast understand their funding and connect with reliable local services.